Terms of service

Terms & Conditions of Use

HiveKeepers Operations Pty Ltd
ACN 668 720 349

Last updated: 14 February 2025

 

HiveKeepers	Name	HiveKeepers Operations Pty Ltd
	ACN	668 720 349
	Address	C/- KSR Partners Pty Ltd 1 Oxley Rd, Hawthorn VIC 3122
	Email	hello@hivekeepers.com

 

1.1            All contracts, agreements, arrangements and dealings between HiveKeepers and its related entities (HiveKeepers, we, us) and any person using the Website and the Goods (Customer or You) are subject to these terms and conditions of use (Terms).

1.2            These Terms shall be deemed to be incorporated into all agreements for the use of the Website and/or the Goods by the Customer. These Terms supersede all prior understandings, arrangements and agreements relating to such use. In the event that there is any inconsistency between these Terms and any other communication from HiveKeepers, these Terms shall prevail unless specified otherwise in writing by HiveKeepers.

1.3            HiveKeepers may amend these Terms at any time at its sole discretion and will communicate the updates to you. By continuing to use the Website and/or the Goods after notice of the updated Terms, You will be deemed to have accepted any revised terms published from time to time on the Website.

2.1            When you place an Order with HiveKeepers, we will send You an Order Confirmation and, if placing an Order directly with HiveKeepers, we will send You an Invoice for payment.

2.2            An Order Confirmation will constitute proof of your offer to purchase the Goods, and proof of HiveKeepers’ acceptance of the offer.

2.3            Delivery

(a)             You grant all authority required to HiveKeepers in order to deliver the Goods to You in accordance with the Order Confirmation.

(b)             You agree to provide all reasonable assistance to HiveKeepers to enable us to deliver the Goods, including providing us with complete and accurate delivery and address information.

(c)             HiveKeepers will use reasonable endeavours to supply the Goods to You in accordance with the location You specify in an Order.

(d)             HiveKeepers will have no liability to You to the extent that Goods are reasonably unavailable, or for any delays arising in connection with HiveKeepers obtaining sufficient quantities of Goods to fulfil the Order.

(e)             HiveKeepers will be under no obligation to supply Goods to You if any amounts owed to us are outstanding, whether in relation to previous Orders or otherwise.

(f)               We may subcontract our delivery of the Goods at any time without prior notice to You.  You agree and acknowledge that any Contractors, including third party couriers, used by HiveKeepers are independent contractors and are not employees or agents of HiveKeepers. To the maximum extent allowed by law, HiveKeepers is not liable for any actions of its Contractors.

(g)             Delivery of Goods may be separated into multiple parcels, as needed and in HiveKeepers’ sole discretion. You agree that each shipped parcel is a separate sale of Goods for the purposes of delivery, title and risk.

(h)             HiveKeepers is not liable for any delays, Loss or damage of Goods in transit.

2.4            Title to and risk of loss in the Goods shall pass to You on the Dispatch Date when Goods leave HiveKeepers’ premises.

2.5            If:

(a)             you fail to accept delivery of any Goods by the Acceptance Date,

(b)             you fail to provide accurate instructions, addresses, documents or authorisations to allow HiveKeepers or its contractors to deliver the Goods to you; or

(c)             HiveKeepers is unable to deliver the Goods to you, or Goods are returned as undeliverable,

then,

(d)             the Goods shall be deemed to have been delivered on the Acceptance Date;

(e)             HiveKeepers may, at its sole discretion, store the Goods until you pick them up or otherwise arrange for re-delivery; and

(f)               you will be solely liable for any costs and expenses relating to the re-delivery of the Goods, including without limitation, storage, delivery, and insurance.

2.6            Goods will be considered fully delivered by HiveKeepers if the parcel shipped by HiveKeepers shows as ‘delivered’ in HiveKeepers records, or on any tracking system provided by a Contractor.

2.7            HiveKeepers shall not be liable for any non-delivery of Goods, unless You give HiveKeepers written notice of non-delivery within 5 days of receiving a Delivery Confirmation, in which case HiveKeepers will be liable only to investigate the non-delivery and provide you with reasonable assistance with claiming on any insurance policies provided by third party couriers.

2.8            Fees, Payment and Taxes

(a)             We will provide You with an Invoice for all applicable Fees.

(b)             You agree to pay the Fees within 14 days of the Invoice date unless otherwise agreed in writing. Orders for Goods will not be dispatched until all Fees are paid in full.

(c)             Fees are subject to fair and reasonable adjustment before the Dispatch Date if supply and manufacturing costs change significantly.

(d)             If GST applies to a taxable supply made under these Terms, the party to which the taxable supply is made must pay GST on that taxable supply, in addition to any consideration (excluding GST) that is payable for that taxable supply. It must do so at the same time and in the same way as it is required to pay the consideration for the taxable supply. If You are located overseas, You acknowledge that the total Fees payable by You may be subject to increase to the extent required to cover any taxes payable on our supply of services to You. We are not liable to make payment of any taxes or surcharges appliable in your jurisdiction on your behalf.

3.1            Any variations to the initial Goods outlined in an Order Confirmation must be first agreed upon by both parties. The amount payable may be amended in the Invoice in accordance with any agreed variations or at our discretion. 

3.2            Refunds and exchanges

(a)             You may contact us at hello@hivekeepers.com if You wish to return Goods which have been delivered to You.

(b)             You must notify us within 15 days of the Acceptance Date if You wish to request a return of some or all of the Goods.

(c)             You must specify in your return request the reason for the return. Change-of-mind returns are not accepted.

(d)             We will process approved refunds within 30 days of receipt of the returned Goods. Where Goods returned to us are not eligible for refund, we will reship them to You at your sole cost.

3.2            Cancellations: Where Goods have been ordered, but are no longer required, You will bear all cost and responsibility of cancelling an Order, including all expenses and costs incurred by HiveKeepers in fulfilling the Order up to and including the date of cancellation, except in case of breach of these Terms by HiveKeepers.

4.1            You own and will continue to own, at all times, all of the rights, title and interest in and to Your Information.

4.2            You are solely responsible for the legality, reliability, integrity, accuracy and quality of Your Information.

4.3            You continually warrant that You are the owner or licensee of all Your Information; that You have all rights and consents required to provide Your Information to us; and that our use of Your Information in accordance with this these Terms will not infringe the Intellectual Property Rights or any other rights of any third party or of any of Your directors, officers, employees, contractors, agents.

4.4            You grant to HiveKeepers a worldwide, non-exclusive, fully transferable, sub-licensable, irrevocable and perpetual right to access and use Your Information, on the condition that Your Information is fully de-identified, for the purpose of providing access to the Website, undertaking general analysis of the Website, and to make improvements to the Website and HiveKeepers services generally.  

5.1            You agree that HiveKeepers may conduct maintenance of the Website at any time and from time to time, and your access to the Website may be limited while maintenance is being conducted.

5.2            You agree and acknowledge that:

(a)             Your access to or use of the Website may be suspended or interrupted at any time for any reason;

(b)             the Website is hosted on and supported by cloud servers, internet connections, networks, and other software and/or hardware that are not provided or in the control of HiveKeepers and for which HiveKeepers is not responsible under these Terms or otherwise;

(c)             access to and use of the Website may be affected by external factors such as the speed of your internet connection, which are beyond the control of HiveKeepers; and

(d)             HiveKeepers will not be liable to You for any Loss arising in connection with any lack of availability or use of, or access to, or failure, defect, interruption or limitation of the Website whatsoever.

You must not:

6.1            use the Website or Goods in any way that could damage the reputation of HiveKeepers or the goodwill or other rights associated with the Website and the Goods;

6.2            reproduce, make error corrections to or otherwise modify or adapt the Website or the Goods or create any derivative works based upon them;

6.3            de-compile, disassemble or otherwise reverse engineer the Website or the Goods, or otherwise attempt to derive the source code or directly or indirectly allow, cause or permit any third party to do so;

6.4            modify or remove any copyright or proprietary notices contained in the Goods, or published on the Website;

6.5            override any security feature or bypass or circumvent any access controls or use limits of the Goods;

6.6            upload anything to the Website that contains Viruses or any other harmful code;

6.7            use bots or other automated methods to access the Website;

6.8            engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Website;

6.9            interfere with the operation of, or place an unreasonable load on, the Website,

as determined by us in our sole discretion.

7.1            Consumer Notice: Goods supplied by HiveKeepers come with guarantees that cannot be excluded under the Australian Consumer Law. If You have engaged us for the provision of products or services as a consumer and not for commercial or business use, you are entitled to a replacement or refund for a major failure and compensation or any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

7.2            Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other laws which cannot be modified or excluded.

7.3            HiveKeepers will use best endeavours to ensure that the Goods and other HiveKeepers services directly provided by HiveKeepers shall be fit for purpose and carried out with due care and skill. HiveKeepers however makes no warranties either express or implied, about the Goods, other than as set out below and as required by law.

7.4            Where any law implies a warranty into these Terms which may not be lawfully excluded, then to the extent allowed by law (Warranty), any liability imposed upon HiveKeepers in respect of a breach of Warranty will at its option be limited to:

(a)             the resupply of services, or

(b)             the refund of the price paid for the services.

7.5            To the extent permitted by law, the following are not covered by Warranty:

(a)             failure or defect resulting from your improper care or use;

(b)             incompatibility between the Website, your network, and the Goods;

(c)             faulty or incorrect use of the Website or the Goods by You; and

(d)             any modification or alteration not conducted or authorised by HiveKeepers, including in relation to the Goods.

8.1            Except as expressly set out in these Terms and the Australian Consumer Law, HiveKeepers makes no warranties or other representations to You in relation to the Website or the Goods. HiveKeepers’ liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law.

8.2            You acknowledge and agree that:

(a)             to the maximum extent permitted by law, HiveKeepers will not be liable to Your or any other person under any circumstances for any Loss suffered or incurred by You, or for any indirect, incidental or consequential damages sustained or incurred by You whether such liability arises directly or indirectly as a result of:

(i)               any negligent act or omission or wilful misconduct of You or your employees or agents;

(ii)              the supply, performance or use of the Goods or Website; or

(iii)            any breach by You of its obligations under these Terms, including the Privacy Policy;

(b)             no other term, condition, agreement, warranty, representation or understanding (whether express or implied) in any way binding upon HiveKeepers, other than these Terms, is made or given by or on behalf of HiveKeepers; and

(c)             You are solely responsible for making an assessment that the Goods are reasonably fit for your intended purpose and required use, and such purpose or required use is in accordance with all applicable laws.

8.3            To the extent allowed by law, HiveKeepers excludes all liability to You or anyone else for Loss of any kind (however caused or arising) relating in any way to the Goods and the Website including, but not limited to, Loss You might suffer as a result of:

(a)             errors, mistakes or inaccuracies contained in the Website;

(b)             unintentional loss of data, including Your Information;

(c)             You acting, or failing to act, on any information contained on or referred to on the Website;

(d)             any unauthorised access to or use of the Website or Goods, and information of any kind stored on the servers that host the Website;

(e)             any interruption or cessation of transmission to or from the Website; and

(f)               any Viruses or other harmful code or communications which may be transmitted to or through the Website by any third party.

8.4            You will at all times indemnify, and agree to keep indemnified, HiveKeepers and its directors, officers, employees and agents from and against any Loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by You or by HiveKeepers arising from any claim, demand, suit, action or proceeding by any person against You or against HiveKeepers where such Loss or liability arose out of, in connection with or in respect of your use of the Website and Goods, or breach of these Terms, including any costs of enforcement. This includes, but is not limited to, Loss suffered in connection with:

(a)             your failure to make payment of Fees;

(b)             your breach of the privacy policy or these Terms;

(c)             any third-party claim relating to a breach of any third-party Intellectual Property Rights as a result of Your use of the Website; or

(d)             the improper use of the Goods or any third party obtaining them from the You.

9.1            HiveKeepers is not responsible for any typographical, technical, or descriptive errors contained on the Website.

9.2            If we become aware of the existence of such an error, we will do all things reasonably necessary to rectify such an error.

9.3            To the extent permitted by law, we will not be liable to You for any Loss arising out of your reliance upon any typographical, technical, or descriptive errors on the Website.

9.4            If You experience technical issues impairs your ability to use the Website, You must report the problem to hello@hivekeepers.com or through the contact us form on the Website. We will endeavour to respond to all technical issue requests within 72 hours of receipt, during business hours only. While HiveKeepers will make reasonable efforts to rectify any technical issues impeding performance of the Website, HiveKeepers does not guarantee that technical issues will be resolved within any specific timeframes.

10.1        The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and HiveKeepers may have no control over the operation of such websites, content or resources.

10.2        The existence of these links does not imply that HiveKeepers endorses the linked website, content or resource.

10.3        You acknowledge that HiveKeepers has not reviewed any third party websites, content or resources for accuracy, and HiveKeepers are not responsible for any third party content You access.

10.4        HiveKeepers does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party on the Website or otherwise.

11.1        In granting You access to the Website, HiveKeepers does not confer on You any assignment of any Intellectual Property Rights that subsists in the Website, Goods or any other materials owned or supplied by us.

(a)             You agree that You will not assert any rights in, or challenge our title to, those Intellectual Property Rights.

(b)             You acknowledge and agree that the licence granted to You is a licence to use the Website only, and that nothing in the licence is deemed to convey any title or ownership of the Website, or any components therein, to You.

11.2        You are not permitted to assign, transfer or sub-licence any of the rights granted to You by us to any related party or any unrelated third party without our express consent in writing. We may withhold such consent in its absolute discretion or may grant consent on such terms as it considers fit.

11.3        Use of our material:

(a)             You acknowledge that the HiveKeepers logo and name are trade marks regardless of whether or not they are registered. You are not granted any rights to use, remove or sublicence the use of the trademarks without our prior written consent.

(b)             The copyright on the Website, the Goods, copy, images, logos, indicia, text, and other content is owned by HiveKeepers. You are not granted any rights to use, remove or sublicence the use of the copyrighted material without our prior written consent.

(c)             You shall not re-publish, transfer, copy, reproduce or post on the internet any of HiveKeepers’ materials without our prior written consent.

11.4        In addition to any other remedies available to us under these Terms or otherwise, any unauthorised use, alteration, modification, reproduction, publication, disclosure or transfer of the Intellectual Property Rights will entitle HiveKeepers to any available statutory or equitable remedy against You.

11.5        Use of your feedback: If You correspond or otherwise communicate with us, You grant to HiveKeepers an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, testimonials, ratings and reviews on third party websites, in the Apple App Store or Google Play or on Google or any search engine or on the Website and developing your ideas and suggestions for improved products or services HiveKeepers provides. You acknowledge that all feedback You provide to us is expressly excluded from the definition of Your Information.

12.1        Prior to and during your engagement with HiveKeepers, You may provide us with Personal Information. When HiveKeepers collects Personal Information, it will do so in accordance with the HiveKeepers Privacy Policy.

12.2        You must have all necessary consents to disclose and/or provide any other person’s Personal Information, and You warrant that You have procured those consents. Where You choose to share information from the Website with third parties, You acknowledge it is your sole responsibility to ensure information is shared in accordance with all applicable laws, including privacy laws.

12.3        More information about our privacy practices is available in the HiveKeepers Privacy Policy.

13.1        These Terms may be terminated immediately and at any time:

 

(a)             if You commit a material breach of these Terms and fail to remedy that breach within 30 days notice requiring You to do so; or

(b)             if You or HIveKeepers become incapable of continuing by reason of death, bankruptcy or insolvency (as defined by the Corporations Act 2001 (Cth)).

13.2        HiveKeepers may terminate these Terms, and revoke your access to the Website immediately if You are in breach of these Terms or the Privacy Policy.

 

13.3        Upon termination of these Terms for any reason:

(a)             You must stop using the Website and/or the Goods, as applicable;

(b)             You must pay HiveKeepers any Fees outstanding; and

(c)             any Fees paid by You in advance will not be refunded unless otherwise agreed in writing by HiveKeepers.

13.2        Access to Your Information

(a)             If You wish to receive a copy of Your Information from the Website and your access to the Website has been revoked, You may contact us with a request in writing by email to privacy@hivekeepers.com  

(b)             Retrieval of Your Information after termination may incur fees, payable by You at your sole expense and charged on an estimated time and materials basis (Retrieval Fee). You will be notified of the Retrieval Fee and must make payment of the Retrieval Fee prior to receiving a copy of Your Information.

13.3        HiveKeepers may terminate any Order made in accordance with these Terms immediately if:

(a)             HiveKeepers is unable to deliver the Goods for any reason outside of its control, including but not limited to a Force Majeure Event; or

(b)             You request material changes to an Order that has already been placed.

13.4        Any clause of these Terms that makes provisions for continued operation or is intended to survive expiry or termination of these Terms will survive the expiry termination of these Terms.

14.1        On the occurrence of a Force Majeure event, we may, in our sole discretion elect to:

(a)             terminate these Terms with immediate effect;

(b)             suspend our obligations for the period of the delay or failure caused by the Force Majeure event; and

(c)             pass any additional costs of delay or materials onto You where it is possible to continue delivering the Goods, and where You have agreed to the additional increase in costs and elect to continue.

14.2        If HiveKeepers elects to suspend its obligations under these Terms:

(a)             we will notify You as soon as possible of the anticipated delay or failure, and promptly and diligently act to mitigate the Force Majeure event and its effect;

(b)             performance of our obligations is suspended for the period of the delay or failure; and

(c)             if the delay caused by the relevant Force Majeure event exceeds twelve (12) months, You may terminate these Terms, and any outstanding Orders, by providing written notice to us, and termination will occur thirty (30) days following receipt of the notice.

15.1        Neither party may initiate litigation or arbitration in relation to any matter relating to these Terms without first complying with this clause.

15.2        In the event of any complaint or claim arising out of these Terms or your use of the Website or the Goods, You must first provide notice of the dispute in writing to HiveKeepers by email to hello@hivekeepers.com and include details of the dispute, complaint or claim, surrounding circumstances and any evidence to allow us to investigate the matter.

15.3        Upon receipt of your notice, we will provide a reply acknowledging the complaint. You must provide us a reasonable period of time, being not less than 4 weeks, to offer a suitable resolution to your complaint or claim.  

15.4        If we are unable to resolve your complaint or claim within a reasonable period of time, either party may, by notice in writing, require the other party to refer the dispute to mediation (Mediation Notice).

15.5        Within 30 days of the receipt of a Mediation Notice, the parties must refer the dispute to a mediator as agreed between the parties and, failing agreement, to a mediator appointed by the President of the Law Institute of Victoria.

15.6        The costs of the mediator will be paid equally by the parties.

15.7        The parties must approach the mediation in good faith and make a reasonable attempt to settle the dispute by mediation and within a framework determined by the mediation.

15.8        If the mediation fails to settle the dispute, the parties may commence litigation or arbitration.

15.9        Nothing in these Terms prevents a party from seeking urgent interlocutory or injunctive relief with respect to a violation of Intellectual Property Rights, confidentiality obligations, or enforcement of an award or order in the appropriate jurisdiction.

16.1        If You experience issues with set up, installation, or operation of the Goods, You may access support on our Website.

16.2        If You are unable to resolve the issues, You must first contact us at hello@hivekeepers.com or through the contact us form on the Website. We will endeavour to respond to all technical issue requests within 72 hours of receipt, during business hours only.

16.3        While HiveKeepers will make reasonable efforts to rectify any technical issues, HiveKeepers does not guarantee that technical issues can be resolved within any specific timeframes.

16.4        If we are unable to resolve your issue, we may, in our sole discretion, send replacement Goods for a reduced Fee, provided that:

(a)             the issue with the Goods are caused by factors outside of your control;

(b)             You agree to ship, at your expense, the Goods to us, for further analysis; and

(c)             You follow all reasonable directions provided by us to You.

17.1        Variations to these Terms will become effective from the date the Terms are updated on the Website and Platform.

 

17.2        Notices sent under these Terms must be in writing and delivered by post or email. A notice given under these Terms is taken as having been given and received on the second business day after post, if by post, and on transmission, if by email.

 

17.3        Nothing in these Terms creates any partnership, joint venture, employment or similar relationship between You and us.

 

17.4        If either party does not exercise or enforce any right or provision under these Terms, it will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms will only be effective if it is in writing and signed by HiveKeepers.

17.5        These Terms and any agreement between us will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.

17.6        If any part of these Terms is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of these Terms or any agreement between HiveKeepers and its Customers the severed part will not affect the validity and enforceability of any remaining provisions.

17.7        In the event that HiveKeepers merges, sells or otherwise undergoes a Change of Control (as that term is defined in the Corporations Act 2001 (Cth)) of its business or the Platform to a third-party, it reserves the right, without giving notice or seeking consent, to transfer or assign the Personal Information, content and rights that it has collected from You and any agreements between You and HiveKeepers. You may not assign or otherwise transfer your rights in these Terms without HiveKeepers’ prior written consent.

Acceptance Date means the date on which You accept delivery of Goods, or are deemed to have accepted delivery of Goods;

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of State fair trading legislation;

Intellectual Property Rights means all intellectual property rights (whether created before, on or after the date of these Terms and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade name, together with marketing concepts and designs, product knowledge, training Platforms and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise or any similar industrial property right or any right to, or application for registration of, any of them;

Fees means all amounts payable under an Invoice, which may include Fees for Platform access;

Force Majeure means any act or event caused by any factor that is not within our reasonable control, including without limitation, act of God; war; national emergency; cyber-attack; explosion; damage to telecommunications infrastructure or internet services;

Goods means the products set out in an Order Confirmation, and the item components products, parts or materials;

GST has the meaning in the GST Legislation;

GST Legislation means A New Tax System (Goods and Services Tax) Act 1999 (Cth) and equivalent tax legislation in the United States, United Kingdom, New Zealand, European Union and Canada;

Invoice means a document that satisfies the tax invoice requirements of the GST Legislation and, in relation to an Order, means the document that sets out the Fees payable in relation to that Order;

Loss includes any loss, damage, liability or obligation, compensation, fine, penalty, charge, payment, cost or expense (including any legal cost and expense on a full indemnity basis) however it arises and whether it is present or future, fixed or unascertained, actual, consequential or contingent and including any loss of profits, loss of revenue and loss of opportunity;

Order Confirmation means the Order confirmation to which these Terms apply, being a confirmation of an Order, which refers to these Terms, and which has been emailed, delivered personally, posted or otherwise delivered in writing to You;

Personal Information has the meaning given to it in the Privacy Act;

Privacy Act means Privacy Act 1988 (Cth) as amended from time to time;

Order means an order made for the supply of Goods and/or other HiveKeepers services, placed with HiveKeepers in writing or verbally, and confirmed by HiveKeepers in an Order Confirmation;

Order Confirmation means the Order confirmation to which these Terms apply, being a confirmation of an Order, which refers to these Terms, and which has been emailed, delivered personally, posted or otherwise delivered in writing;

Virus means anything or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices;

Website means www.hivekeepers.com and its associated services and/or functionality; and

Your Information means all documents, data, records and information relating to You provided by You to HiveKeepers in connection with the Website and Goods, but does not include any personally identifiable information, or information You provide to us in relation to feedback, complaints or suggestions about us, the Goods or the Website.